Our guests have busy lives, so our cancellation/rescheduling protocol is designed to give you maximum flexibility.
- We ask that all appointments be guaranteed against late cancellation or rescheduling with a major credit card.
- Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings-just like you, we’d much prefer to have another guest take your place than charge for a cancellation.
- Guests are responsible for just $35 per hour of services reserved (or portion thereof) regardless of the reason for canceling. We simply charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug. We appreciate your understanding.
- The FlexFee is designed to provide partial compensation for our top-notch therapists, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees.